Skip to main content

Return Policy

 

Here’s your updated return policy with integrated details:

RETURN POLICY

Last updated November 07, 2024

Thank you for your purchase! We hope you are delighted with your order. However, if you are not completely satisfied, you may return it for a full refund or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seventeen (17) days of the purchase date. Items must be in new, unused condition with all original tags and labels attached.

  • Return Shipping Costs: If the return is due to an error on our end (such as receiving the wrong item), we will cover the return shipping cost. If the return is due to personal reasons, the buyer will be responsible for the return shipping fees.

  • Condition Requirement: Returns must be in original condition, unused, and in original packaging to be eligible for a refund or exchange.

RETURN PROCESS

  1. Request an RMA Number: To return an item, please email customer service at mail@amiguruku.com to obtain a Return Merchandise Authorization (RMA) number.

  2. Prepare the Package: After receiving your RMA number, place the item securely in its original packaging and mail your return to the following address:

    yaml
    Amiguruku Attn: Returns RMA # Cluster Volta, Volta Utama no 9, Medang, Pagedangan Tangerang, Banten 15334 Indonesia

  3. Shipping Method: We strongly recommend using a trackable shipping method to ensure your return arrives safely.

REFUNDS

Once we receive and inspect your return, we will process it within fourteen (14) days. You will receive an email notification once your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Digital Pattern Downloads

For defective or damaged items, please contact us at mail@amiguruku.com to arrange a refund or exchange.

ADDITIONAL NOTES

  • Restocking Fee: A 20% restocking fee applies to all returns.
  • Final Sale Items: Sale items are FINAL SALE and cannot be returned.
  • Original Condition: All returned items must be unused and in original condition, with all packaging intact.

QUESTIONS

If you have any questions about our return policy, please contact us:

? +6281947046644
? mail@amiguruku.com

!